Answered By: Paul Stainthorp
Last Updated: 17 Sep 2014     Views: 2237

If you have downloaded an ebook from the Dawsonera platform and you see a blank page or the following error:

"Failed to load PDF document"

This happens if you try to view downloaded ebooks directly in a web browser (e.g. Google Chrome) using the browser's own internal PDF viewer. This is not permitted by Dawsonera.

You must use Adobe Reader as your PDF software to read downloaded ebooks. Other PDF software will not work and when you try to read the ebook you will just see a blank page or the above error.

There are additional software requirements for downloading to Apple iOS and Android devices.

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